If you decide to reconsider your purchase within 14 days of receiving your order, we are pleased to accommodate cancellations, provided that you return the device to us in its original, undamaged packaging with all accessories and included information.

In the event of a fault with your device reported within 30 days of receiving your product, we are happy to offer a refund or exchange. For faults reported after 30 days, kindly contact our Customer Care Team at +4407377137160 for assistance.

How to Initiate a Return:

If your purchase was made online or over the phone, please reach out to our Customer Care Team to coordinate the return process.

Contact Details for Customer Care Team:

Please call +4407377137160 or email us at dr.cmjnazar@live.co.uk

Opening Hours:

• Monday to Friday: 9:00 AM – 5:30 PM
• Phone lines are open from 9:30 AM – 5:00 PM

Our office is closed on Saturdays and Sundays

Cancellation of 24/7 Monitored Service:

Canceling your monitored service is a straightforward process. Simply send us an email requesting the cancellation, including the alarm user’s name and address, along with the reason for cancellation. We will respond to confirm the cancellation and provide guidance on whether equipment return is necessary (this varies by product). Please note that verbal cancellations cannot be accepted; written requests are required for processing.